Terms of Service

1. Acceptance of Terms

By accessing or using WVDoc's services, you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

These Terms apply to all visitors, users, and others who access or use our medical documentation platform, including healthcare providers, patients, and authorized representatives.

2. Description of Services

WVDoc provides a comprehensive medical documentation and healthcare management platform that includes:

Core Services

• Medical Record Management: Secure storage, organization, and access to medical records and health information
• Healthcare Provider Network: Connection and communication tools for healthcare providers and patients
• Telemedicine Platform: Remote consultation and virtual healthcare services
• Appointment Scheduling: Online booking and management of medical appointments
• Health Analytics: Data analysis and insights for improved health outcomes

Additional Features

• Prescription management and pharmacy integration
• Insurance claims processing and billing support
• Health monitoring and reminder systems
• Mobile applications for iOS and Android
• API access for healthcare providers and third-party integrations

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice.

3. Eligibility and Registration

Age Requirements

• You must be at least 18 years old to create an account
• Users between 13-17 years old may use our services with parental consent
• Children under 13 may only use our services through a parent or guardian's account

Account Registration

To access our services, you must:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

Healthcare Provider Requirements

Healthcare providers must additionally:

• Provide valid medical license information
• Maintain current professional liability insurance
• Comply with all applicable medical and professional standards
• Complete identity verification and background checks

4. User Responsibilities

General Obligations

As a user of WVDoc, you agree to:

• Use our services only for lawful purposes and in accordance with these Terms
• Provide accurate and truthful information at all times
• Respect the privacy and rights of other users
• Maintain the security of your account and personal information
• Report any suspected security breaches or unauthorized access

Medical Information Accuracy

You are responsible for:

• Ensuring the accuracy of all medical information you provide
• Updating your medical history and current medications
• Informing healthcare providers of any changes in your condition
• Following prescribed treatment plans and medication schedules

Communication Standards

When communicating through our platform, you must:

• Be respectful and professional in all interactions
• Avoid sharing inappropriate or offensive content
• Respect patient confidentiality and HIPAA requirements
• Use secure communication channels for sensitive information

5. Medical Disclaimer

Not a Substitute for Professional Medical Care

Our services are designed to support, not replace, the relationship between patients and healthcare providers. You should:

• Always consult with qualified healthcare professionals for medical advice
• Seek immediate medical attention for emergencies
• Not rely solely on our platform for medical decisions
• Verify all medical information with your healthcare provider

WVDoc Service Process

Our telehealth services follow a secure 3-step process:

• Step 1: Complete contact form on our landing page (no PHI collected)
• Step 2: Complete secure HIPAA-compliant intake form via Jotform
• Step 3: Payment via Stripe and appointment scheduling

Payment is taken prior to scheduling; refunds per service policy.

Emergency Situations

WVDoc is not intended for emergency medical situations. In case of a medical emergency:

• Call 911 or your local emergency services immediately
• Go to the nearest emergency room
• Contact your healthcare provider's emergency line
• Do not use our platform for urgent medical needs

Telemedicine Limitations

Telemedicine services have inherent limitations:

• Physical examinations cannot be performed remotely
• Diagnostic capabilities may be limited
• Technology failures may interrupt consultations
• Some conditions require in-person evaluation

6. Privacy and Security

Your privacy and the security of your medical information are paramount. Our privacy practices are detailed in our Privacy Policy, which is incorporated into these Terms by reference.

Data Protection Commitments

• Full HIPAA compliance for all medical information
• End-to-end encryption for data transmission and storage
• Regular security audits and penetration testing
• 24/7 security monitoring and incident response
• Strict access controls and authentication requirements

Your Privacy Responsibilities

You agree to:

• Keep your login credentials secure and confidential
• Log out of your account when using shared devices
• Report any suspected security breaches immediately
• Use strong passwords and enable two-factor authentication
• Be cautious when accessing your account on public networks

7. Payment and Billing

Service Fees

WVDoc offers various service plans and pricing options:

• Basic Plan: Free access to core features with limited storage
• Premium Plan: Enhanced features and unlimited storage for $29.99/month
• Professional Plan: Advanced tools for healthcare providers at $99.99/month
• Enterprise Plan: Custom solutions for healthcare organizations

Payment Terms

• Subscription fees are billed monthly or annually in advance
• All payments are processed securely through encrypted payment systems
• Fees are non-refundable except as required by law
• We reserve the right to change pricing with 30 days' notice
• Failure to pay may result in service suspension or termination

Insurance and Third-Party Payments

For healthcare services:

• We accept most major insurance plans
• Co-pays and deductibles are due at the time of service
• We will bill your insurance directly when possible
• You are responsible for any amounts not covered by insurance

8. Intellectual Property

WVDoc's Intellectual Property

All content, features, and functionality of our platform are owned by WVDoc and protected by intellectual property laws:

• Software, algorithms, and source code
• User interface design and graphics
• Trademarks, logos, and brand elements
• Documentation and educational materials
• Data analytics and insights

User Content

You retain ownership of your medical records and personal information. By using our services, you grant us:

• A limited license to store, process, and transmit your data
• Permission to use anonymized data for research and improvement
• Rights to backup and secure your information
• Authority to share data with authorized healthcare providers

Restrictions

You may not:

• Copy, modify, or distribute our proprietary software
• Reverse engineer or attempt to extract source code
• Use our trademarks or branding without permission
• Create derivative works based on our platform
• Sell, license, or sublicense access to our services

9. Prohibited Uses

You may not use WVDoc's services for any unlawful or prohibited purposes, including:

Illegal Activities

• Violating any federal, state, or local laws or regulations
• Engaging in fraudulent activities or identity theft
• Obtaining prescription drugs illegally
• Practicing medicine without proper licensing

Security Violations

• Attempting to gain unauthorized access to our systems
• Introducing viruses, malware, or harmful code
• Interfering with the security features of our platform
• Attempting to breach other users' accounts

Misuse of Medical Information

• Sharing false or misleading medical information
• Accessing medical records without authorization
• Using the platform for non-medical commercial purposes
• Violating patient privacy or HIPAA regulations

Platform Abuse

• Spamming or sending unsolicited communications
• Creating multiple accounts to circumvent restrictions
• Overloading our systems with excessive requests
• Attempting to scrape or harvest user data

10. Termination

Termination by You

You may terminate your account at any time by:

• Using the account deletion feature in your settings
• Contacting our customer support team
• Sending a written request to our legal department

Termination by WVDoc

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Engage in fraudulent or illegal activities
• Fail to pay required fees
• Pose a security risk to our platform or other users
• Violate applicable laws or regulations

Effect of Termination

Upon termination:

• Your access to our services will be immediately suspended
• You may request a copy of your medical records
• We will retain your data as required by law and our retention policies
• Outstanding fees and obligations remain due
• Certain provisions of these Terms will survive termination

11. Disclaimers and Warranties

No Warranties

We disclaim all warranties, including:

• Warranties of merchantability and fitness for a particular purpose
• Warranties regarding the accuracy or completeness of information
• Warranties of non-infringement of third-party rights
• Warranties regarding the security or privacy of data transmission

Service Limitations

We do not warrant that:

• Our services will meet your specific requirements
• Our services will be uninterrupted, timely, or error-free
• The results obtained from our services will be accurate or reliable
• Any defects in our services will be corrected

12. Limitation of Liability

To the fullest extent permitted by law, WVDoc shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Personal injury or property damage
• Medical malpractice or misdiagnosis
• Interruption of business or services

Maximum Liability

Our total liability for any claims arising from or related to these Terms or our services shall not exceed the amount you paid to WVDoc in the 12 months preceding the claim.

State Law Variations

Some states do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless WVDoc, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses arising from:

• Your use or misuse of our services
• Your violation of these Terms of Service
• Your violation of any third-party rights
• Any false or misleading information you provide
• Your negligent or wrongful conduct

This indemnification obligation will survive the termination of these Terms and your use of our services.

14. Dispute Resolution

Informal Resolution

Before filing any formal legal action, you agree to first contact us to attempt to resolve any disputes informally. Please send a detailed description of your dispute to legal@AlaskaDoc.com.

Binding Arbitration

If informal resolution fails, any disputes will be resolved through binding arbitration rather than in court, except for:

• Claims for injunctive or equitable relief
• Claims involving intellectual property rights
• Small claims court matters
• Claims related to medical malpractice

Arbitration Rules

• Arbitration will be conducted by the American Arbitration Association
• The arbitration will take place in Charleston, West Virginia
• West Virginia law will govern the arbitration proceedings
• The arbitrator's decision will be final and binding

Class Action Waiver

You agree that any arbitration will be conducted on an individual basis only and not as a class action, collective action, or representative proceeding.

15. Governing Law

These Terms of Service and any disputes arising from or related to our services will be governed by and construed in accordance with the laws of the State of West Virginia, without regard to its conflict of law principles.

Any legal action or proceeding not subject to arbitration will be brought exclusively in the state or federal courts located in Kanawha County, West Virginia, and you consent to the jurisdiction of such courts.

16. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. When we make changes:

• We will post the updated Terms on our website
• We will notify you via email for material changes
• We will provide a 30-day notice period for significant changes
• The effective date will be clearly indicated

Your continued use of our services after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using our services and may terminate your account.

17. Contact Information